FAQs

How do the Orsden Jackets and Pants fit?

Our jackets have an alpine (slim) fit that is comparable to other premium insulated stretch ski jackets. If you are between sizes, we recommend sizing up. Please reference our sizing charts on each product page for detailed measurements.

Our pants have a slim fit and come in three lengths. The short length is a 30" inseam; regular length is a 32" inseam, and the long length is a 34" inseam. Please reference our sizing charts on each product page for detailed measurements. 

What is the return policy?

ALL SALES ARE FINAL. No exchanges or returns will be accepted on items purchased on orsden.com. 

(updated 1/20/20)

What are the care instructions for the jackets and pants?

Close all zippers and tabs before washing. Machine wash cold separately. Do not bleach. Tumble dry low. Cool iron. Do not dry clean. We also recommend using a detergent specially formulated for waterproof outerwear. For stubborn stains, apply the specialty detergent with a sponge or soft nylon brush to pretreat the area before washing.

Do you have a guarantee for your products?

We want you to be happy with our products and we're committed to delivering high quality gear. If you experience any issues, please email us support@orsden.com and we'll work with you to find the optimal solution.

Does Orsden offer pro deals?

We're happy to support ski industry professionals through gear discounts. Please email sara@orsden.com with your affiliations and which products you're interested in.

Does Orsden do group sales?

We'd love to work with your group to meet your gear needs. Please email support@orsden.com with your inquiry.

Do you ship internationally?

For international orders, please contact Orsden Customer Support at support@orsden.com or 802-297-7510 (between 9 am and 5 pm EST).